Our Policies

1. Privacy Policy

Purpose: To protect client data and ensure compliance with data protection regulations.

Client data will be collected, stored, and processed only for the purpose of delivering accounting services.
No personal or financial information will be shared with third parties without explicit client consent.
All digital data is secured using industry-standard encryption methods.

2. Confidentiality Policy

Purpose: To safeguard client business information.

All information shared by clients will be treated as strictly confidential.
Team members are required to sign non-disclosure agreements (NDAs) to ensure data protection.
Any breach of confidentiality will result in immediate action, including termination of services or employment.

3. Service Policy

Purpose: To define the scope and delivery of services.

Services include bookkeeping, budgeting, financial assessments, and other non-tax accounting solutions.
Services will be provided as per the terms outlined in the client agreement.
Turnaround times will be communicated upfront and adhered to diligently.

4. Payment Policy

Purpose: To ensure timely and transparent payment processing.

All invoices must be paid within 14 days unless otherwise agreed upon.
Late payments will incur a penalty of 5% of the outstanding amount per month.
Payments are accepted via the approved payment gateway integrated on the website.

5. Refund Policy

Purpose: To manage service dissatisfaction or cancellations.

Refunds are not provided for completed services.
If a client is dissatisfied, we will strive to resolve the issue through revisions or additional support.
For prepaid packages, a prorated refund will be considered for unused services upon written request.

6. Client Onboarding Policy

Purpose: To streamline client acquisition and relationship building.

All clients must complete a free 15-minute assessment call to determine suitability.
An engagement letter outlining terms, scope, and fees must be signed before work begins.
Necessary documentation and access to financial tools/software must be provided by the client.

7. Communication Policy

Purpose: To ensure clear and effective communication with clients.

Primary communication channels include email and the client portal.
Responses to queries will be provided within 24 hours on business days.
Regular updates and reports will be shared as per the agreed-upon schedule.

8. Anti-Fraud Policy

Purpose: To prevent fraudulent activities and protect the integrity of services.

Any suspicion of fraud or financial malpractice will be reported to the relevant authorities.
Clients are required to provide accurate and honest financial data.

9. Termination Policy

Purpose: To address termination of services by either party.

Clients must provide a 30-day notice for termination of ongoing services.
eGrowth Accountants reserves the right to terminate services in case of breach of terms or non-payment.
All pending invoices must be settled before termination is finalized.

Our Terms of Service

1. Scope of Services

eGrowth Accountants provides accounting services, including but not limited to bookkeeping, budgeting, financial assessments, and other non-tax accounting solutions.
The services provided will be outlined in a Service Agreement specific to each client.
Tax-related services are excluded from our offerings.

2. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely financial information required for service delivery.
Clients must ensure access to relevant financial systems and software for seamless service execution.
Failure to provide necessary information or access may result in delays or service suspension.

3. Fees and Payment

Service fees will be outlined in the Service Agreement or invoice provided to the client.
Payments must be made through the approved payment gateway within the stipulated timeframe (typically 14 days unless otherwise specified).
Late payments are subject to penalties as described in our Payment Policy.
Services may be suspended or terminated for non-payment.

4. Confidentiality

eGrowth Accountants will maintain strict confidentiality of all client information.
Data shared by clients will be used solely for service delivery and will not be disclosed to third parties without prior consent unless required by law.
Team members are bound by non-disclosure agreements to ensure data protection.

5. Intellectual Property

All reports, analyses, and deliverables produced by eGrowth Accountants remain the property of the client upon full payment of associated fees.
Proprietary methods, tools, or templates used in the course of service delivery remain the intellectual property of eGrowth Accountants.

6. Service Delivery and Turnaround Time

eGrowth Accountants will endeavor to deliver services within the agreed-upon timeframe.
Delays caused by factors beyond our control (e.g., incomplete client data) will be communicated promptly.

7. Limitation of Liability

eGrowth Accountants is not liable for indirect, incidental, or consequential damages resulting from the use of our services.
Our liability for direct damages is limited to the fees paid for the service in question.
Clients are advised to review and approve all deliverables to ensure accuracy and compliance.

8. Termination

Either party may terminate the service agreement with a 30-day written notice.
eGrowth Accountants reserves the right to terminate services immediately in cases of non-payment or breach of terms.
Upon termination, all outstanding fees must be settled, and access to deliverables will be provided once payments are complete.

9. Dispute Resolution

Any disputes arising from these Terms or our services will first be addressed through good-faith negotiations between both parties.
If a resolution cannot be reached, disputes may be referred to mediation or arbitration as per applicable laws.

10. Governing Law

These Terms are governed by the laws of South Africa. Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts of South Africa.

11. Amendments

eGrowth Accountants reserves the right to update these Terms at any time. Clients will be notified of any material changes, and continued use of our services constitutes acceptance of the revised Terms.